Book with Confidence

Although most Covid 19 procedures have been relaxed now, we want you to know that we are still taking the risk seriously and will continue to operate in a thoughtful way to ensure our guests feel secure. We may be keeping a respectful distance but that doesn't mean we cannot be sociable.

Our operating procedures provide the safe environment you are entitled to and allow us to deliver the friendly personal service we have become known for.

Summary of our Safety Procedures

Whilst no-one is able to guarantee that their home is 100% free from Coronavirus, we are taking every precaution to ensure that the risk here at Exmoor House is at an absolute minimum.

In order to ensure this:

We have implemented procedures that respect social distancing without being anti-social

Our check-in procedure promotes safe distancing whilst ensuring you have all the information you need for a great stay with us

We're lucky to have a large dining room so that tables can be suitably distanced and time slots will operate, as per usual. The food will, of course, be to its usual excellent standard

We have always received great reviews for the standard of cleaning here but we have elevated our systems further to ensure rooms are thoroughly sanitised between guests

We will not be refreshing rooms on a daily basis unless specifically requested so that, if you are staying for several nights, you will be the only people accessing your room. We are happy to provide replacements or top-ups for any items that have been used (tea, coffee, toilet rolls etc)

We want everyone to stay safe and well. The best way to do this is to minimise the risk of the virus entering the property. So, if within 10 days of check-in you have

had Covid-19 symptoms
been tested positive for Covid-19
knowingly come in to close contact with someone who has had Covid-19 symptoms or tested positive for Covid-19

you will not be allowed to check-in and will be asked to return home

If you exhibit virus symptoms or test positive while staying with us, you will be asked to check-out and return home

Breakfast

A scrumptious, freshly prepared breakfast is one of the great joys of staying at Exmoor House.

Due to the size of our dining room all our tables are socially distanced!

We will provide a comprehensive menu from which to choose your breakfast the night before, and a convenient time will be agreed with you.

Enhanced Cleaning

We have always carried out the highest levels of cleaning at Exmoor House. However, we are increasing sanitising frequency throughout the guest house. This will ensure our regime is amongst the best you will find anywhere.

During your stay, in order to reduce the risk of the virus being brought in to the room, we will not offer to refresh your room. However, we are happy to service your room if specifically requested and will use PPE as appropriate.

Additional consumables (tea, coffee, fresh milk, toilet rolls etc) are available and can be collected at breakfast time.

Increased Air Circulation

We have increased the air circulation within the property as much as the Exmoor weather will allow. This is recommended to minimise the spread of COVID-19. Circulating air dissipates the droplets that transmit the virus more effectively than still air.

Payment

We provide a freshly sanitised card machine for each transaction and we do not handle your credit/debit card

Checking Out

We request that rooms are vacated by 10.30am on the day of departure in order to give us enough time to completely sanitise the room for the next guests. Please leave your room key on the sideboard in the hallway.

Cancellation Terms

The following is a summary of our terms. Full terms can be found on our T&Cs page

If we are required to close as a result of Covid-19 (or any other notifiable human disease) then we will refund all payments made in full, or you may elect to accept a full credit note valid against a future stay.

You will be required to cancel your booking if within 10 days of your due check-in date you have:

had Covid-19 symptoms
been tested positive for Covid-19
knowingly come into close contact with someone who has had Covid-19 symptoms or tested positive for Covid-19
you will be charged for any cancellation that takes place within 7 days of the stay, therefore please ensure you have adequate travel insurance