01643 841432
stay@exmoorhouse.co
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Terms and Conditions

Cancellation Policy

In the event of the reservation being cancelled the following charges will apply:

Cancellation within 7 days of your arrival
100% of the balance
Cancellation 8 to 42 days prior to arrival
50% of the balance
Cancellation more than 42 days prior
The deposit will be refunded, less any charges incurred (eg credit card surcharge)

If you have to cut your break short, you are liable for the balance of the complete booking. We will only make a charge if the final day of the booked stay has passed and we have been unable to re-let the room.

We recommend you take out travel insurance to cover the costs that you may be liable for in the event of cancellation.

Check in/out

Check in is from 16:00 to 20:00

Check out is by 10:30

If you wish to check in/out earlier or later than these times please contact us in advance and we will do our best to accommodate.

Children

Children are very welcome but, for their safety and the comfort of other guests, we ask that they do not run in and/or around the house.

Cleaning

Rooms are cleaned between 10:00 and 14:00. Due to other commitments involved in running the B&B, we will be unable to clean the room if it is not vacated during this time.

Confirmation

All bookings will be confirmed in writing, time permitting.

Credit/Debit Cards

Valid credit/debit card details will be taken at the time of the booking.

If a deposit is not received within 10 working days of the reservation being made the room will be released and the cancellation policy will be applied.

Cancellation fees may be charged to the credit/debit card details taken at the time of booking.

Damage & Breakages

We reserve the right to charge for any breakage or damage that occurs during your stay.

We will use the credit/debit card details supplied at the time of booking if required.

Deposit

The first night’s stay is payable at the time of booking and will only be refunded in accordance with our cancellation policy.

Payment

Payment can be made with cash, cheque or most major debit and credit cards. Please note credit card payments may incur a surcharge.

Pets

Unfortunately, we are unable to accommodate pets at this time, although we hope to be able to in the future.

Smoking/Vaping

Smoking/Vaping is only allowed in the guests’ garden and cigarettes and matches must be disposed of in the bin provided.